Jules joined Mortgage Light as the Office Manager, bringing with her a wealth of experience in key leadership roles where she effectively managed, trained and developed teams. Jules’ main responsibility is to ensure that the Mortgage Light machine runs as effectively as possible whilst still sticking to the core principles of the company, especially customer service.
Mortgage Light and Jules were brought together through a chance meeting at a conference. Where after complaining about the parking, both parties found they shared the same ethos of ‘the customer always comes first’. Both parties believe that helping the customers home buying dreams come true as effectively and stress free as possible was not only a privilege, but the number one priority too.
Having worked as a mortgage broker and an estate agent in a previous life, Jules is able to use that experience to get the best from the team. Helping them to deliver clear and simple advice married with unrivalled customer service, therefore ensuring each and every client gets the best possible product, with minimal stress and delay.
Jules also brings with her extensive marketing experience and is working hard to spread the Mortgage Light word through both digital and offline channels.
Jules (like most of us) is a massive animal lover and when she is out of the office she can be found spending time with her family, which includes her young daughter Scarlett and her 3 Staffies.